Jennifer J. - April 2024
France
No title
Positive:
No comment
Negative:
No comment
An Island Apart - April 2024
Thank you for taking the time to rate your stay. We are thrilled to hear that you found the cleanliness, comfort, and value for money to be top-notch. We are also happy to learn that our staff met your expectations. We acknowledge your rating on our facilities and location and appreciate your feedback. We will use it to make improvements and ensure we offer a better experience for guests in the future. Thanks again for your valuable feedback.
Radu P. - April 2024
Romania
No title
Positive:
Breathtaking views
Negative:
Lot of humidity, bad smell, not very clean and no washing machine
An Island Apart - April 2024
Thank you for your feedback. We're glad to hear that you enjoyed the breathtaking views from our property. We apologize for the inconvenience you experienced during your stay. We will take immediate actions to address these issues to ensure a better stay for our future guests. Thank you again for bringing these to our attention.
Eli M. - March 2024
Spain
Hope management will invest in putting this place right for the benefit of future customers
Positive:
The location, the garden and the surrounding are all beautiful
Negative:
There is a SERIOUS rising damp issue in this property, and the worst affected areas are the two bedrooms, with patches of black mould just above the skirting boards in one of the bedrooms and a strong smells of mould, which is not at all salubruous.
There are ants in the kitchen/ living room/ dining room area to the extent that it is not possible to leave food outside of the fridge (this includes food you would not normally keep in the fridge). I brought up the issue with management, and all they said was "we'll let the cleaning team know"......the cleaning team did not get rid of the ants, nor was there any follow up on management's part.
The property requires a big overhaul. Beds as hard as boards, one of the diningroom chairs was broken, one of the table legs was broken, a chair in the terrace has a protruding broken wooden stake in the back support....
Customer service is disinterested. I contacted them in advance of our arrival to ask if we could get there any earlier than 4pm (stated arrival time for this property here on Booking) as our flight landed at 9am. They told me it was not possible as the outgoing guests were leaving at 12pm. This is true, as we encountered the lovely Germans leaving, however, the cleaning company were long gone by 3pm (we saw their number on their van when we dropped off our suitcases to the terrace so as not to interrupt the cleaning). I had informed management that we had a baby with us and were anxious for her to have a nap. If they cared, they could have called us once the cleaning company had gone, but they didn't.
Also when I checked the whatsapp to see where management had told me to leave the bags, it turns out they were sending us to a LOCKER company in Funchal! Seriously? This is a gated property, where the risk of theft is probably very low. We just left our suitcases on the terrace. I don't understand why they wouldn't have suggested this.
An Island Apart - April 2024
Thank you for taking the time to leave a review. We appreciate your kind words about the beautiful location and garden surroundings. We're sorry to hear about the issues you experienced during your stay, specifically the issues with dampness, ants, furniture, and customer service. We understand how these issues could have affected your stay and we deeply apologize for any inconvenience caused. Your feedback is important to us and we will address these issues with our team to ensure they are corrected for future guests. We also apologize for the misunderstanding regarding the early check-in and the luggage storage situation. We will take your feedback into consideration to improve our communication and customer service. Thank you again for your feedback, it helps us in our ongoing effort to improve our services.
Nice Apartment
Nice Apartment
An Island Apart - March 2024
Patrick your feedback is incredibly valuable to us. You're always welcome back, and we're excited to provide another fantastic experience during your next stay.
Joey D. - March 2024
Netherlands
No title
Positive:
No comment
Negative:
No comment
An Island Apart - March 2024
Joey your feedback is incredibly valuable to us. You're always welcome back, and we're excited to provide another fantastic experience during your next stay.
jean f. - February 2024
France
Tout le confort nécessaire environné d’un végétation luxuriante.
Tout le confort nécessaire environné d’un végétation luxuriante.
An Island Apart - October 2021
Thank you for your review. Hope to see you again someday!
Shelagh W. - February 2024
United States
Bed duvet and pillows very stained. Need fans especially in bedroom
Very very steep difficult dr...
Bed duvet and pillows very stained. Need fans especially in bedroom
Very very steep difficult driveway plants need trimming were scraping car sides
Lighting very poor. Could not read due to poor lighting
Key not in lock box on our second visit. My husband had to climb over the gate.
An Island Apart - March 2024
Thank you for taking the time to leave a review. We deeply apologize for the inconveniences you experienced during your stay. We take your feedback seriously and are committed to making improvements. We acknowledge the issues you had with the bed duvet and pillows and will make sure to replace them. We're also sorry to hear about the difficulties you had with the driveway and lighting. Your comments will be taken into consideration as we continue to improve our rental for future visitors. We also apologize for the oversight with the key not being in the lock box on your second visit, we will ensure this doesn't happen again. Thank you again for your feedback.
Marianne R. - February 2024
Germany
sehr ruhig, großer wilder Garten,
sehr ruhig, großer wilder Garten,
An Island Apart - November 2021
Thank you for your review. Hope to see you again someday!
Kinga D. - February 2024
Poland
No title
Positive:
No comment
Negative:
No comment
An Island Apart - February 2024
Kinga thank you for your wonderful feedback! Ensuring your satisfaction is our goal. Our properties are open and waiting for your return, promising another fantastic stay.
Jutrisa U. - February 2024
Slovenia
No title
Positive:
No comment
Negative:
No comment
An Island Apart - February 2024
Jutrisa your feedback is incredibly valuable to us. You're always welcome back, and we're excited to provide another fantastic experience during your next stay.
DECROOCQ A. - January 2024
France
Dans la montagne
Positive:
La tranquillité du lieu, attention une voiture est indispensable, la maison est bien agencée pour 2 couples
Negative:
Maison très humide non chauffée pour un séjour en période hivernale , la vaisselle dépareillée et insuffisante,
Le menage doit être fait plus en profondeur
An Island Apart - January 2024
Merci d'avoir pris le temps de laisser un avis. Nous sommes ravis que vous ayez apprécié la tranquillité du lieu et l'agencement de la maison pour deux couples. Vos commentaires constructifs concernant l'humidité de la maison, la vaisselle et le ménage sont grandement appréciés. Nous faisons de notre mieux pour améliorer ces aspects pour rendre le séjour de nos futurs invités encore plus agréable. Encore une fois, merci pour votre retour.
+ Lage wie beschrieben; schöne Aussicht
+ Parkplätze auf dem Gelände
+ Haus von aussen sehr herzi...
+ Lage wie beschrieben; schöne Aussicht
+ Parkplätze auf dem Gelände
+ Haus von aussen sehr herzig
+ Schöne gepflegte Gartenanlage
+ Anfahrt ist bei den super steilen u. engen Strassen was für Könner
+ Küchengeräte sauber
- EXTREM muffig im Haus! Teppiche, Kissen, Bäder, etc. Wir wissen um die Feuchtigkeit in der Lage u./oder genau deswegen muss unbedingt gelüftet werden. Der Geruch ist einfach überall und schlafen war dadurch stressig
- Bett extrem hart
- Es braucht unbedingt neue Klobürsten (das war super gruusig), neue Kissen für die Betten (haben schw. Flecken), Stühle durchgesessen
- Staubweben, Haare in der Dusche u. allg. fleckig (Mülleimer, Kühlschrank von aussen …),
- Ausbesserung: Türknopf fast lose u. Türen schleifen an den Böden, Bäder (Duschen) brauchen ein Make-Over
Mit wenig Aufwand lässt sich da noch was rausholen. So wie wir es jetzt kennengelernt habe, empfehlen wir es nicht. Preis-Leistung nicht gegeben!
An Island Apart - January 2024
Hello Antje,
We value your feedback and are committed to constantly improving our services! Thank you for taking the time to share your thoughts with us. Your input is invaluable in helping us make the necessary adjustments to provide you with an even better experience. We appreciate your support and look forward to welcoming you back to our properties soon!
Nous n’avons pas du tout apprécié cette maison pour le prix que nous avons payé nous attendions v...
Nous n’avons pas du tout apprécié cette maison pour le prix que nous avons payé nous attendions vraiment un autre niveau de qualité. Les photos sont prises avec un angle avantageux et ne reflètent pas l’aspect vieillot du lieu. L’entretien n’est pas bon (cousins d’extérieur au sol et sales, canapé très poussiéreux, rideaux décrochés) c’est sombre et ça sent le renfermé. Nous avons été déçus de ne pas être remboursé (au moins en partie) n’étant restés que 15 minutes dans la maison. Nous avons trouvé que ce logement n’avait pas un bon rapport qualité prix pour 2 personnes, par rapport à d’autres logements mieux situés et plus modernes.
An Island Apart - October 2023
Dear Sylvie,
We appreciate your feedback and apologize for any disappointment. As mentioned in our previous communication, we strive to maintain transparency in our property listings and services. We regret that we were not able to accommodate your concerns directly as we were not informed before the cancellation. Our team is dedicated to ensuring a positive experience for all our guests, and we encourage open communication to address any issues promptly.
While we understand your expectations, we have confirmed that the property aligns with the information provided, including the photos and amenities. As a responsible host, we must adhere to our policies, and any adjustments require prior communication.
We remain committed to enhancing our guests' experiences and welcome any further feedback you may have. We value your insights and hope you were able to enjoy the best of what Madeira has to offer.
Best regards,
An Island Apart
Clare W. - October 2023
United Kingdom
very overpriced for a tired property in desperate need of updating
Positive:
great unusual location
Negative:
terrible musty smell and also of sewage, broken shower, mouldy and split silicon in bathroom, no shelves in fridge and very slow WiFi
An Island Apart - October 2023
Hello Clare,
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We will take into account the issues you mentioned and fix it as soon as possible.
You will always be welcome at our properties :)
Elke K. - October 2023
Germany
No title
Positive:
No comment
Negative:
No comment
An Island Apart - October 2023
Hello Elke,
Thank you so much for your feedback, it’s really important for us to improve each day.
You will always be welcome at our properties :)
Kari L. - September 2023
Finland
Madeiran mökki
Ei hyvä mökki meille.
An Island Apart - November 2023
Hello Kari we appreciate your comment. It's unfortunate to hear that you did not enjoy your stay with us. You are always invited to return to our properties.
Kari L. - September 2023
Finland
En suosittele
Positive:
Hyvällä paikalla, kaunis näköala.
Negative:
Vaikea löytää, kalusteet ja varustelu heikkotasoista:
Ovet jumivat lattiaan, eivät mene kiinni.
Kalusteet kuluneita, kovasti korjaustarvetta.
Liesituulettimen valo palanut.
Juomalasit eriparia ja niitä tosi vähän.
Auringonottotuolit huonokuntoisia, toinen lähes laho.
Keittiössä ja olohuoneessa muurahaisia
Ympäristö suureltaosin hoitamatta.
Pihavaloista puolet pimeinä.
An Island Apart - November 2023
Dear Kari, thank you for sharing your feedback regarding your recent stay with An Island Apart. We're glad to hear that the location and the beautiful view were highlights of your visit.
However, I'm truly sorry to hear about the issues you encountered with the condition of the furniture and the difficulties in finding the place. We strive to provide a comfortable and hassle-free experience for our guests, and we regret we fell short in this instance.
Please know that your comments regarding the jammed doors, worn-out furniture, broken light of the cooker hood and mismatched drinking glasses have been noted and we are already working on improvements. The condition of the sun loungers has also been noted, and we are looking at replacing them as soon as possible.
We sincerely apologize for the inconvenience caused by the ants in the kitchen and living room. We have taken immediate action and have contacted pest control to resolve the issue. The unkempt environment and the issue with the outdoor lights will also be addressed promptly.
Your feedback is valuable to us as it helps us to improve and provide a better experience for our future guests.
We hope to see you again in the future in one of our properties. Regards, An Island Apart
très bon logement néanmoins l'accès y est y est difficile et contraignant sans véhicule
très bon logement néanmoins l'accès y est y est difficile et contraignant sans véhicule
An Island Apart - September 2023
Hello Jack,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
Maria L. - August 2023
Italy
No title
Positive:
No comment
Negative:
No comment
An Island Apart - October 2023
Hello Lavinia many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon.
Bardzo miła i sympatyczna właścicielka. Super miejsce . Jedynie zauważalna była wilgoć która jak...
Bardzo miła i sympatyczna właścicielka. Super miejsce . Jedynie zauważalna była wilgoć która jak sądzę jest typowa dla tej części wyspy.
Jest to miejsce które warto odwiedzić ponownie.
An Island Apart - August 2023
Hello Jerzy,
Many thanks for your feedback. It’s really important for us to improve each day. You will always be welcome at our properties and we are looking forward to see you soon 🙂
Almudena C. - July 2023
Spain
Un sitio maravilloso
Nos costó un poco llegar al alojamiento por lo empinadas que son las calles, recomiendo ir con un coche con buen motor, ya que la subida es considerable, pero sin duda la estancia allí merece la pena. El dueño muy simpático nos ayudó el primer día en la entrada. Para bajar al centro de Funchal también se puede ir en autobús, ya que hay una parada cercana de la línea 29 al final de la calle cortada, siguiendo el camino y bajando unas escaleras (ojo, porque la parada de autobús que hay al inicio de la calle por la que se accede en coche al alojamiento no es la que está operativa actualmente).
La finca donde está el alojamiento es preciosa, muy bien distribuida para dar a cada casita su intimidad, rodeada de una vegetación y unas hortensias exuberantes, entre otras plantas y arboles frutales y dispone de zonas de aparcamiento.
La casita (Tilia) está muy bien distribuida, equipada con lo básico necesario y las habitaciones muy cómodas. La posibilidad de levantarse con la vista del mar al fondo y desayunar en el exterior de la casita con la tranquilidad del lugar y el canto de los pájaros ha sido muy relajante.
Sin duda volvería.
An Island Apart - July 2023
Hello Almudena,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
Martin H. - July 2023
Austria
No title
Positive:
No comment
Negative:
No comment
An Island Apart - October 2023
Hello Martin,
We appreciate your feedback and strive to continuously improve our properties. Our doors are always open and we look forward to welcoming you back in the future.
Ute B. - July 2023
Germany
Außen hui - innen pfui
Positive:
Der Garten ist schön und die Umgebung herrlich ruhig. Von außen ist das Haus wunderschön und sehr urig.
Negative:
Das Haus alt, was kein Problem ist. Die Ausstattung ist bunt zusammen gewürfelt. Nichts passt und es ist total ungemütlich. Alles mufft. Die Matratzen ist alt und total durchgelegen. Die Federn schlagen bei jeder Drehung in den Rücken! Der Kühlschrank ist kaputt und beschränkt benutzbar. Ein Ofen fehlt. Es sind keine vernünftigen Lampen/Leselampen vorhanden - nur Deckenbestrählung - wo man das Gefühl kriegt, man befindet sich in einer Bahnhofhalle. Man hat das Gefühl, die Oma ist raus und nun vermieten wir das Haus in dem Zustand weiter! Das kann man machen, aber nicht zu diesen Konditionen - daher total überteuert! Ohne Auto geht aber nichts!
An Island Apart - October 2023
Hello Ute,
Thank you for your feedback. We appreciate your input and will work on resolving the issues you mentioned promptly. Please know that some issues are inherent when renting properties in mountainous areas, but we will do our best to provide the best experience possible. Thank you again for helping us improve.
Sirin O. - June 2023
Germany
No title
Positive:
No comment
Negative:
No comment
An Island Apart - October 2023
Hello Sirin,
Thank you so much for your feedback, it’s really important for us to improve each day.
You will always be welcome at our properties :)
Mamoudou T. - June 2023
France
Excellent
Excellent logement, bien situé lorsqu'on a une voiture
An Island Apart - July 2023
Hello Mamoudou,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
Mamoudou T. - June 2023
France
No title
Positive:
No comment
Negative:
No comment
An Island Apart - July 2023
Hello Mamoudou,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
Anthony V. - June 2023
Netherlands
A nice and beautiful appartment.
A nice and beautiful appartment pretty high up the hill with a good vieuw.
The only thing that we really disliked was the bed. For us it was way to hard and there for uncomfortable to sleep on.
An Island Apart - July 2023
Hello Anthony,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon 🙂
joussot s. - June 2023
France
l’humidité des lieux aura vraiment fait que ns étions mieux dehors que dedans
Positive:
la vue, le calme et l’environnement
Negative:
l’humidité constante , il n’y a qu à regarder derrière les radiateurs , les cloques d humidité … un chauffe serviette électrique aurait été bienvenu .. nous avons eu une tempête pour ne rien arrangé et des infiltrations conséquentes ds la cuisine .. sans chauffage il faisait vraiment très très humide
An Island Apart - October 2023
Hello Stephanie,
Thank you for your feedback. We appreciate it and will use it to improve our properties. Please understand that humidity is a natural challenge we face in mountain properties on a semi-tropical island. We hope you will still consider staying with us in the future. We welcome you back anytime.
Vi er veldig fornøyd med oppholdet. Vi var bare to personer, men stedet egner seg godt for to par.
Vi er veldig fornøyd med oppholdet. Vi var bare to personer, men stedet egner seg godt for to par.
An Island Apart - June 2023
Hello Karen,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
Filipe S. - May 2023
Portugal
Experiência boa
Muito bom volto
An Island Apart - October 2023
Olá Filipe, ficamos felizes que tenha gostado da sua estadia, esperamos vê-lo em breve.
tommaso l. - April 2023
Italy
Giardino splendido, soggiorno godevolissimo
Positive:
Giardino meraviglioso, pieno di fiori, colori e profumi, persino conigli che corrono liberi
Appartamento molto accogliente e pulito
Vista mozzafiato sull'oceano
Negative:
Posizione un po' scomoda, in cima alla collina con strade molto ripide per raggiungerla.
Ma ne vale assolutamente la pena!
An Island Apart - October 2023
Hello Tommaso thank you for your nice comment. We are glad to know you enjoyed your stay with us. You will always be welcome at our properties.
Tereza B. - April 2023
Slovakia
No title
Positive:
No comment
Negative:
No comment
An Island Apart - April 2023
Hello Tereza,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
Karlheinz W. - March 2023
Germany
Schönes Haus mit Mängel
Schwierige Anfahrt, ferngesteuertes Tor zum Grundstück sehr bedienungsunfreundlich (schloss einmal sogar während der Durchfahrt), Aufenthalt nur während der Sommermonate empfehlenswert, da durch die Hochlage es in den Wintermonaten (Dezember bis März) sehr frisch werden kann. Auch ist es dort oben oft wolkig und regnerisch, im Gegensatz zu Funchal, das in Luftlinie nur ca. 2 km entfernt ist.
Haus war feucht und muffig, da wahrscheinlich lange Zeit nicht gelüftet wurde, ein Schlafzimmereinbauschrank war stark mit Schimmel befallen.
Die Zimmertüren klemmten teilweise stark und die Badheizkörper ließen sich nicht aufdrehen, da die Ventile fest waren, auch auf einen entsprechenden Hinweis änderte sich nichts.
Die "Putzkolonne" reinigte sehr oberflächlich.
Eine Waschmaschine und ein Staubsauger wären empfehlenswert.
Unsere Betreuerin Beatrice war sehr nett und hilfsbereit.
An Island Apart - April 2023
Hello Karlheinz,
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We will take into account the issues you mentioned and fix it as soon as possible.
You will always be welcome at our properties :)
Elke M. - February 2023
Germany
Ein sehr schöner Urlaub. Beeindruckende Landschaft. Schöne Wanderungen in den Levadas.
Positive:
Die Wohnung ist in einem wildromantischen Garten gelegen. Sehr sehr schön. Ein unglaubliches Flair und durch die hohe Lage mit Weitsicht aufs Meer und abends auf die Lichter von Funchal. Da die Straßen schmal und steil sind, fährt man nicht mal gerade eben in die Stadt. Unser tiefgelegter Mietwagen war unpraktisch, um das Gelände der Unterkunft zu befahren.
Bei der Abreise haben wir den Schlüssel im Haus liegenlassen. Fabio von der Hausverwaltung war sofort bereit uns
zu helfen. Nochmals herzlichen Dank und Entschuldigung für den frühen Anruf. Bei Fragen wurde sofort geantwortet, großes Lob.
Negative:
Die Bäder sind etwas in die Jahre gekommen.
An Island Apart - March 2023
Hello Elke,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
Agnieszka P. - January 2023
Poland
No title
Positive:
Lokalizacja, piękna roślinność
Negative:
Zapach stęchlizny w domku, nie działające centralne ogrzewanie
An Island Apart - March 2023
Hello Agnieszka,
Thank you so much for your detailed feedback, it’s really important for us to improve each day.
We will take into account the issues you mentioned and fix it as soon as possible.
You will always be welcome at our properties :)
Said A. - January 2023
France
No title
Positive:
No comment
Negative:
No comment
An Island Apart - March 2023
Hello Said,
Many thanks for your positive feedback. We are glad that it was a pleasant stay. You will always be welcome at our properties and we are looking forward to see you soon :)
Brigitte K. - December 2022
Germany
No title
Positive:
Gefallen · Das Hauses liegt in einem schön eingewachsenen Garten über den Dächern von Funchal.
Negative:
Leider waren wir sehr enttäuscht von der Unterkunft. Die schöne Lage kann nicht den Zustandes des Hauses ausgleichen. Das Haus(Tilia) war feucht und ausgekühlt, im ganzen Haus war ein muffig/modriger Geruch. Bei starkem Regen lief an der Westwand Wasser in die Küchenzeile. Besonders in einem Schlafzimmer war es sehr feucht, sogar der Schrank war nur bedingt nutzbar, da Bekleidung darin feucht wurde. Ich könnte noch weitere kleine Mängel aufzählen.....
Ich habe mich in dem Haus nicht wohl gefühlt und würde es wegen der Feuchtigkeit auch nicht empfehlen.
An Island Apart - November 2023
Hi,
Thank you for your comment as it is very important for us to improve the conditions of our properties.
Regarding the damp and the problems you had during your stay, we can only apologise as water was not supposed to enter the kitchen or any room in the house. That problem was solved by our maintenance team, as was the bad odour due to the humidity. The house is ready to receive new guests in order to provide comfort and relaxation during the stay of the next guests.
Aleksandra D. - November 2022
Great house, but not really worth this value for money
Great house, but not really worth this value for money
Jurg G. - October 2022
Switzerland
Cute property at beautiful location, but needs some improvements.
Positive:
We really liked the quiet location just outside of Funchal. The view from the porch is stunning. You get a lot of bang for your buck in terms of space and facilities. The WIFI worked reliably and fast, because it's a regular home setup and not some flaky hotel WIFI. The kitchen is functional, well-equipped and provides you with some basics such as salt, olive oil and vinegar.
Driving in Funchal is challenging. With its location outside of the city, this property is a great starting point for hikes as you don't have to drive into and out of the city every day. You can stock up on groceries once and then live comfortably without having to visit the city all the time.
We loved having breakfast and dinner on the porch every day. There's even a fireplace for barbecuing. We have family in Madeira and had them over for a BBQ one night, which we all enjoyed. In the morning, lizards will be peeking out of the stone wall when the first sun rays start heating it up. During dusk and dawn you can sometimes see rabbits hopping around if you're quiet enough.
The process of checking in and out worked flawlessly. You receive automated e-mails or SMS with the required information, such as the code for the keybox, and can check in without having to talk to someone.
The good outweighs the bad and we look back fondly at our vacation, and we would book this property again if the cleanliness was improved.
Negative:
Unfortunately, the place was not clean upon arrival. There was a ball of hair in one bathroom's sink, visible dirt in one of the glasses where you would normally put your toothbrush, visible dirt in many corners, mold on the decor pillows in one bedroom, mold on several bamboo bathroom items, lots of spiderwebs, oil traces in pans from previous guests etc etc. There was a cleaning halfway through our stay, but the place wasn't much cleaner afterwards. You absolutely want to give everything you touch a good scrub first, especially pans, plates and cutlery.
The humidity is pretty high at this height on the island, or at least it was when we were there in mid-October. There was a musty smell in the house when we arrived and as mentioned above, there was mold because of the humidity. The sofa looked very comfy and we would have love to Netflix and Chill sometime, but it also had this musty smell. Bed sheets felt a little damp as well.
We shared the parking space with the neighbouring house, which worked fine for the first half of our stay when both parties had small rental cars and parked responsibly. For the second half, we got new neighbours with a bigger rental who on top of it didn't park very carefully, making the space a bit hard to navigate. It's a minor issue and could probably be solved by indicating the individual parking spaces more clearly.
Our house had its own fireplace for barbecuing, but there is no wood provided. Perhaps because of the humidity or to cut costs for the host, we don't know. It would be a nice touch. We collected our own wood at the beach only to have about half of it (also the best pieces) stolen while we were gone for the day. It's a gated community, so it was probably either the other guests or the landlord. We were on vacation and not in the mood for confrontation, so we sucked it up, but it was a real bummer. Wouldn't have happened if wood was provided for all guests.
Alexander S. - September 2022
Germany
Wir waren vom Objekt insgesamt enttäuscht und würden nicht wieder kommen.
Positive:
Die Lage des Hauses im gepflegten grünen Garten über den Dächern von Funchal.
Bei Problemen wurde schnell reagiert.
Ein Parkplatz für den Mietwagen ist unmittelbar vor dem Haus.
Negative:
Wir haben das ganze Haus (Tilia) als feucht empfunden. Im ganzen Haus war ein muffig/modriger Geruch. Die Betten und Bettdecken waren klamm.
Bei Regen läuft über der Küchenzeile (Westwand) leicht Wasser ins Haus.
Als wir am ersten morgen die Kaffeemaschine benutzt haben war dort noch der alte Kaffeesatz vom Vorgänger zu finden.
Ein Haartrockner/Fön war nicht wie angegeben im Haus, diesen mussten wir kaufen.
In 11 Nächten viel insgesamt 3x die Heizung aus (es war recht kühl Anfang April). Dies wurde aber immer schnell behoben.
Das Mobiliar ist nicht nur alt (wie auf den Fotos zu sehen) sondern auch stark abgenutzt und verbraucht, wie z.B. die Möbel in den beiden Waschräumen. Das Mobiliar und die Ausstattung sind insgesamt nicht mehr Zeitgemäß. Des Weiteren gingen die Türen in den beiden Waschräumen schwer zu schließen, diese streiften stark am Boden, wahrscheinlich durch die Feuchtigkeit!
………
Anna N. - September 2022
Poland
doskonałe miejsce
Positive:
Doskonała lokalizacja, bajkowy ogród, doskonale wyposażona kuchnia
Negative:
jedyny problem to zagrzybione ściany...
Joeri G. - September 2022
Netherlands
Beautiful location, unfortunately that's where it stops.
Positive:
De location is amazing.
Negative:
I am very rarely negative about an accommodation. During our stay i tried contacting the renters/my assigned contact about everything in this review but to no avail. Not a single reply. I also filled in their own 'what can we do better' and 'comments' form, which also gave me no reply except an automated message. I understand that not everything can be perfect all the time, but this had such a negative impact on our holiday and the following radio silence turned me to this review.
Let me start by saying that the location is absolutely fantastic. You have a beautiful garden where you can walk around and nearly next to the houses you can have a magnificent panoramic view of Funchal. The nearby stadium is no problem at all. The great and quiet location was unfortunately constantly disturbed by about 20 dogs of the houses down the road. I am not exaggerating when i'm saying that most of these dogs were barking all day long and partially during the night. The back bedroom didn't hear much of this, but in the front you hear it loud and clear. This combined with very hard beds didn't make sleeping very comfortable. I myself like hard beds, but this was just plain uncomfortable. One of us actually slept on the couch.
The whole house has a serious moisture issue. You can smell it when you come inside and and feel it everywhere. I am not talking high air moisture, that's normal on the island. I'm talking serious ventilation problems. Mold is creeping up walls, which were covered up and camouflaged by paint. By the looks of it this gets done regularly. One of the bedrooms had it the most. We slept there, and my girlfriend, who has astma, had a serious cough the whole stay.
Also; there appears to be a sewer leak in front of the driveway (where we parking our car). Every morning there is a medium amount of fluid there, which smells like sewer. Not a great start of the day.
The stove is outdated and kinda broken.
Dennis A. - September 2022
Germany
Schöne Unterkunft über den Dächern von Funchal
Positive:
Super Garten!! Große geräumige Unterkunft!Der Ausblick war großartig! Viele Informationen zu Unternehmungen vorhanden ! Schnelle Antwort vom Personal bei Fragen oder Problemen !
Negative:
Die Sauberkeit hätte etwas mehr gegeben sein können !
Eduard P. - September 2022
Spain
No title
Positive:
No comment
Negative:
No comment
Sabrina M. - September 2022
Germany
Abschlaten leicht gemacht, gemütliche Unterkunft mit Traumaussicht
Positive:
super süße gemütliches Haus!! in toller Lage auf dem berg!! Traum Sicht auf den Altlantic und funchal, leider oft bewölkt, aber dafür kann das haus nichts
Negative:
Teilweise müssten ein paar Kleinigkeiten gemacht werden, wie z.b neue Fugen im Bad oder die duschwand an der Badewanne. Sehr hohe Luftfeuchtigkeit im Haus.
David-Frederik S. - September 2022
Germany
Licht und Schatten
Positive:
Der Meerblick war schön. Auch die sehr grüne Umgebung mit vielen Pflanzen macht sich sehr schön und ist deutlich ansprechender als in einer durchschnittlichen Urlaubsunterkunft. Sehr positiv waren der Kontakt zu der Vermietungsgesellschaft und der Eigentümerin der Wohnung, die nur ca. 100 Meter entfernt wohnt. Die Eigentümerin hat freundlicherweise sogar unsere Wäsche gewaschen und war sehr bemüht.
Negative:
Das Haus ist schön älter und recht urig, was natürlich nicht an sich schlecht sein muss. Es mieft aber ziemlich, vor allem in einem der Schlafzimmer. Das Mobiliar ist okay, aber teilweise schon etwas schmuddelig. Die Betten sind sehr hart, man spürt deutlich die Federn. Daran muss etwas getan werden!
Problematisch war, dass die Wohnung bei unserer Ankunft nicht geheizt war. Das haben ja auch schon andere Rezensenten geschrieben, weshalb ich nicht ganz verstehe, warum man darauf nicht achtet. Bei uns war das Problem, dass die Heizung überhaupt nicht anging, so dass wir uns am ersten Abend bei 14 Grad in der Wohnung ziemlich dick einmummeln mussten. Nach einem Tag wurde die Heizung dann endlich angeschaltet. Leider fiel sie einige Tage später erneut aus, gleichzeitig mit dem warmen Wasser. Das Warmwasser funktionierte dann für zwei Tage nicht. Die Vermietungsgesellschaft wollte uns schon in die Nachbarwohnung umquartieren, dann konnte jedoch alles repariert werden. Das ganze Hin und Her hat unseren Urlaub dann schon beeinträchtigt. Auf Anfrage hat die Gesellschaft uns 10 % Rabatt auf die Buchung gegeben, was ich fair fand. Insgesamt funktionierte die Kommunikation zur Gesellschaft in der ganzen Zeit sehr gut, wir wurden zeitnah kontaktiert und wir hatten den Eindruck, dass man sich gut kümmert. Letztlich hatten wir aber den Eindruck, dass das Preis-Leistungs-Verhältnis nicht ganz stimmt. Man muss auch beachten, dass es auf ca. 700 Meter über dem Meeresspiegel immer einige Grad kälter ist, als am Meer. Da wir nicht so sonniges Wetter hatten, war es draußen teilweise recht kühl und wir konnten auch die schöne Terrasse kaum nutzen. Da kann aber natürlich niemand was für. :) Die steile Anfahrt konnten wir dank Mietwagen mit Automatik-Getriebe ganz gut bewältigen. Nurdie Kopfsteinpflaster-Auffahrt mit 90 Grad Kurve auf dem Grundstück ist dann etwas holperig.
Staszczyk E. - September 2022
Poland
No title
Positive:
ogród
Negative:
wilgoć, dojazd
Andreas L. - September 2022
Germany
No title
Positive:
Die Lage ist außergewöhnlich und ruhig gelegen. Die Häuser sind geschmackvoll eingerichtet.
Negative:
Es war teilweise etwas staubig und bei extremen Temeraturschwankungen roch es nach Feutigkeit, obwohl wir täglich gelüftet hatten.
Kath I. - September 2022
United Kingdom
No title
Positive:
No comment
Negative:
No comment
Tatjana K. - September 2022
Germany
No title
Positive:
Der Garten ist wirklich schön und auch die Lage. Vom Parkplatz aus hat man auch einen schönen Ausblick auf Funchal. Abends ist das ein funkelndes Lichtermeer. Das Häuschen ist auch sehr in Ordnung. Alle waren sehr freundlich und hilfsbereit.
Negative:
Die Anfahrt zum Anwesen ist aber wirklich steil und man muss schon sehr aufpassen. Wir hatten einen Kleinwagen, der das gerade noch gepackt hat. Mit einem besseren Auto mag das anders sein. Das Eingangstor sollte man lieber nicht verpassen. Wer weiter fährt landet in einer Sackgasse ...
Très belle vue depuis la terrasse sur la mer. Espace détente extérieur agréable. L'intérieur de l...
Très belle vue depuis la terrasse sur la mer. Espace détente extérieur agréable. L'intérieur de la maison, bien que fonctionnel est plutôt vétuste (mobilier, literie, ...). La présence d'un lave-linge serait un plus.
Nous avons néanmoins passé un séjour agréable.
An Island Apart - August 2022
Orianne thank you for your feedback. We will take into account your suggestions. You will always be welcome at our properties. :)
Great stay! Thank you!
Great stay! Thank you!
Wir hatten einen einwöchigen Aufenthalt in der Unterkunft geplant und uns schon sehr darauf gefre...
Wir hatten einen einwöchigen Aufenthalt in der Unterkunft geplant und uns schon sehr darauf gefreut. Also wir ankamen waren wir begeistert von der grünen Umgebung , haben aber sehr schnell festgestellt, dass der Ausblick auf den Bildern nicht der Realität entspricht. Man kann nicht über die Stadt sehen und auch der Blick auf das Meer ist eingeschränkt, aber man sieht es!
Auf dem Gelände sind noch mehrere andere Häuser, man hat aber genug Abstand zueinander so dass man sich nicht gegenseitig sieht.
Als wir ins Innere gekommen sind waren wir erstmal happy da uns die Einrichtung, auch wenn sie sehr alt ist, gefallen hat. Auch dies ist leider schnell vergangen da die Wohnung nicht sauber war. Auf dem Sofa waren viele Krümel und wir bemerkten einen modrigen Geruch, vielleicht auch weil das Haus vor uns länger nicht genutzt wurde. Der Geruch Ging über die Zeit obwohl wir oft gelüftet haben nicht wirklich raus.
Während unserem Aufenthalt hat es leider oft geregnet und das Wetter war nicht schön. Wir haben also viel Zeit in der Unterkunft verbracht. Vielleicht stören die Dinge weniger wenn man viel unterwegs ist.
Trotzdem gab es noch viele Kleinigkeiten die den Aufenthalt nicht so angenehm gemacht haben. Es waren viele Kleinigkeiten kaputt (Sieb in der Küche, der Fön ist mir, als ich ihn eingesteckt habe, in den Händen explodiert was gefährlich war).
Die Bettdecken waren so alt, man hat bei Licht gesehen wie gelb und braun sie innen sind ( wahrscheinlich von Schweiß).
Ich weiß nicht ob das auf Madeira normal ist, aber man darf kein Papier in die Toiletten schmeißen, such kein Toilettenpapier, sondern muss sie in einem externen Mülleimer entsorgen.
Die Duschkabine ist veraltet.
Es wurde an den Tagen wirklich kalt (für Madeira - 12 grad) und wir wollten die Heizung anmachen. Diese hat dann leider nicht funktioniert also haben wir An Island kontaktiert. Es kam direkt jemand und die Heizungen gingen danach!
Auch so war nicht alles schlecht und man könnte die Unterkunft sehr leicht so verändern dass es sehr angenehm und schön ist. Leider sind viele Sachen wie gesagt veraltet oder einfach dreckig.
Der Platz draußen am Tisch ist aber sehr schön, dort kann man gut einen Wein trinken und den Abend verbringen. Um das Haus herum ist es sehr grün und gepflegt, es gibt Parkplätze.
Uns hat es sehr gewundert, dass die Bewertungen fast nur positiv sind, deshalb habe ich mir die Zeit genommen unsere Eindrücke etwas genauer zu schildern.
Alles in allem finde ich das Peis-Leistungs-Verhältnis absolut nicht gerechtfertigt, sie wie die Sachen momentan dort sind. Es könnte eine schöne Unterkunft sein, aber dafür müsste viel verändert werden.
Nice, clean, comfortable house in a very nice location.
Nice, clean, comfortable house in a very nice location.
Espaço muito agradável, calmo, sossegado e confortável.
Espaço muito agradável, calmo, sossegado e confortável.
An Island Apart - July 2021
Obrigado pelo seu feedback e pelo teu que disponibilizou para nos avaliar. Será sempre bem vindo às nossas propriedades.
Delphine H. - August 2022
Maison très agréable. Vue magnifique. prévoir moteur adapté pour grimper les pentes. Les explicat...
Maison très agréable. Vue magnifique. prévoir moteur adapté pour grimper les pentes. Les explications sont claires, séjour dans ce logement très réussi.
An Island Apart - November 2021
Merci pour votre gentil commentaire. C'était un plaisir de vous avoir parmi nous. Nous espérons vous voir bientôt. Vous êtes toujours les bienvenus dans nos propriétés.
Janina G. - August 2022
Germany
Awesome quiet place with a beautiful garden around. Lovely people!
Awesome quiet place with a beautiful garden around. Lovely people!
An Island Apart - January 2021
Thank you for your nice review Janina. :)
Pros: A cute cottage in a great location, with a lovely patio and garden and pretty good views do...
Pros: A cute cottage in a great location, with a lovely patio and garden and pretty good views down to the sea. Quiet and peaceful (apart from some barking dogs down the hill) but in easy reach of the centre of Funchal and of the VR1 highway which leads round the island. Not much in easy walking distance though, so would recommend a car, ideally small with a decent engine as getting to the cottage involves driving up some VERY steep small roads. Adequate kitchen - we ate in all but one night, comfortable bed, nice bedding (though if there had been four of us we would only have had a single pillow each), good heating, plenty of hot water (a bit erratic if two people showered at once). The check in was great - a lady met us at the property at about 9.30pm and after showing us everything, kindly offered to lead us to a supermarket in town that would still be open so we could get some supplies. We had one query during our stay which was answered immediately.
Cons: A bit short on sockets, we ended up buying a multiplug extension so we could charge our devices without unplugging the lamps. The bathooms are a little dated. The house was clean but not sparkling clean. Some of the cookware in the kitchen was very well used, and quite a few things were a bit sticky and had to be re-washed.
Overall we really enjoyed our stay, despite the cottage being slightly more basic/ less luxurious than we had expected from the photos and the price.
An Island Apart - February 2020
Thank you for your review Jere.
Christine W. - August 2022
The location is peaceful and unpolluted and the garden and views are lovely. During our week in J...
The location is peaceful and unpolluted and the garden and views are lovely. During our week in January it was warm enough to eat breakfast outside on four days and the house was cosy and warm in the evenings. We discovered that if we turned right from the property and followed the track and steps once the road had ended we came to the bus route into Funchal which was very efficient. We enjoyed the Levada walks on our doorstep but found walking into Funchal incredibly steep. If you are coming without transport bring supplies as there wasn’t a welcome pack.
An Island Apart - January 2020
Thank you for your review Christine.
Angelina R. - August 2022
Een prachtig en schoon verblijf hoog in de bergen. Huis is goed onderhouden en brandschoon. Het u...
Een prachtig en schoon verblijf hoog in de bergen. Huis is goed onderhouden en brandschoon. Het uitzicht iedere ochtend en met zonsondergang is echt ongekend. Het huisje ziet er echt precies uit zoals op de foto's, misschien nog wel mooier!!! Heerlijke plek om tot rust te komen.
Wees je van tevoren wel bewust dat dit huisje erg hoog ligt. Je moet wel wat autoskills hebben om er te komen. Huur een auto met goede motor!
An Island Apart - November 2019
Thank you for your nice review Angelina! :)
Beaucoup de charme et une vue incroyable
Beaucoup de charme et une vue incroyable
An Island Apart - November 2019
Merci de votre commnentaire Alexis.
Awesome Communication and very professionally! The house is a dream and has everything you need f...
Awesome Communication and very professionally! The house is a dream and has everything you need for a longer stay: fully equipped kitchen, room for 4 people and a BBQ Grill! It was not as clean as we hoped and some little things where broken but besides that we enjoyed our stay and would come again!
An Island Apart - October 2019
Thank you for your review Philip.
You will feel like in the botanical garden if you decide to stay in Tília house. The surroundings...
You will feel like in the botanical garden if you decide to stay in Tília house. The surroundings is amazing. From the road the house is hardly visible because of the lush vegetation. Be prepared for the steep roads when driving up and down as the house is situated over the Funchal near the hills. Highly recommended!
An Island Apart - August 2019
Thank you Juraj for your great review! It was a pleasure having you here with us. :)
Lovely place in nature away from city rush. Just sit and relax and watch ocean. 100%!
Lovely place in nature away from city rush. Just sit and relax and watch ocean. 100%!
An Island Apart - July 2019
Thank you Jan for your review, We hope you can come back again!
Joeri G. - July 2022
Netherlands
Beautiful spot, unfortunately that's where it stops.
I am very rarely negative about an accommodation. During our stay i tried contacting the renters/my assigned contact about everything in this review but to no avail. Not a single reply. I also filled in their own 'what can we do better' and 'comments' form, which also gave me no reply except an automated message. I understand that not everything can be perfect all the time, but this had such a negative impact on our holiday and the following radio silence turned me to this review.
Let me start by saying that the location is absolutely fantastic. You have a beautiful garden where you can walk around and nearly next to the houses you can have a magnificent panoramic view of Funchal. The nearby stadium is no problem at all. The great and quiet location was unfortunately constantly disturbed by about 20 dogs of the houses down the road. I am not exaggerating when i'm saying that most of these dogs were barking all day long and partially during the night. The back bedroom didn't hear much of this, but in the front you hear it loud and clear. This combined with very hard beds didn't make sleeping very comfortable. I myself like hard beds, but this was just plain uncomfortable. One of us actually slept on the couch.
The whole house has a serious moisture issue. You can smell it when you come inside and and feel it everywhere. I am not talking high air moisture, that's normal on the island. I'm talking serious ventilation problems. Mold is creeping up walls, which were covered up and camouflaged by paint. By the looks of it this gets done regularly. One of the bedrooms had it the most. We slept there, and my girlfriend, who has astma, had a serious cough the whole stay.
Also; there appears to be a sewer leak in front of the driveway (where we parking our car). Every morning there is a medium amount of fluid there, which smells like sewer. Not a great start of the day.
The stove is outdated and kinda broken. The flames are rather dangerous and inconsistent.
Romantic house with view and tranquility
A wonderfull place to stay in Madeira. We were "at home" in Tilia, one of the three houses of the property.
The house is situated in the middle of a lush garden, with no view of the neighbours, but with a great view of the sea. It is well equipped for 4 people. Good to know: Tilia is located high above Funchal, about the same height as Monte. A rental car is an advantage.
We loved the house for its romantic location and tranquillity.
Dennis A. - May 2022
Germany
Nice stay above Funchal
Sweet little houses surrounded by an beautiful Garden. Its a little bit tricky to get there but the view is worth it.
The houses are cosy! It could be a little bit cleaner but its ok.
The Staff is very friendly and you get a lot of Informations about activities.
