Great accommodation for us. The mid-week light cleaning provided was also a great touch. The loca...
Great accommodation for us. The mid-week light cleaning provided was also a great touch. The location worked perfect for us and the host was flexible with check-in despite our delayed flight, and was very responsive.
An Island Apart - maio 2024
Thank you for your fantastic review and for highlighting the cleanliness and location of the property. It's great to hear that you found the mid-week cleaning and our flexibility with check-in beneficial, especially given the delay with your flight. At An Island Apart, we strive to provide the best service to our guests and your feedback helps us achieve that. We hope to welcome you back soon.
Apartament był zgodny z opisem. Wszystko co potrzebne znajdowalo się w środku . bardzo czysto z p...
Apartament był zgodny z opisem. Wszystko co potrzebne znajdowalo się w środku . bardzo czysto z pieknym widokiem na Ocean. z prywatnym parkingiem plus brama wjazdowa na pilota. 1h spacerem do Funchal albo za 5-7e uberem w kilka minut. Do góry i w prawo jest bar o nazwie green beer bardzo polecam tam lokalne przystawki plus poncha. Gospodarz odpowiadał bardzo szybko na pytania. jak będę wracac na Madere zdecydowanie wezmę ten apartament jeszcze raz. Polecam w 1000%
An Island Apart - abril 2024
Dziękujemy za twoją pozytywną opinię! Cieszymy się, że apartament spełnił wszystkie twoje oczekiwania i że doceniasz naszą komunikację, czystość i lokalizację. Twoje doświadczenie i satysfakcja są dla nas najważniejsze. Twoje sugestie dotyczące lokalnych atrakcji są nieocenione dla przyszłych gości. Jesteśmy wdzięczni za twoje miłe słowa i cieszymy się, że planujesz wrócić do nas w przyszłości. Do zobaczenia ponownie!
Justo H. - abril 2024
Portugal
challenging
Positive:
Apartament was very clean and spacious. The view to the ocean was a plus.
Negative:
The accesses without a car is not friendly. Especially for old people. There's nothing at an easy walking distance.
Upon arrival we waited for the host to bring us the key but there was no previous inspection of the apartment before check-in. There were no personal washing assets (bodygel, shampoo or soap) in any of the toilets. Each of the toilets had an used toilet paper and that was it. In the kitchen there was salt and coffee. When we contacted the host (Joana) about it, she mentioned that she would speak with the cleaning team to find out what happened. We thought that someone would bring some soap or something. But it didn't happened. Even when they came for the intermediate cleaning, they didn't bring anything.
For the check-out, we asked if there was any place that we could leave our luggage for 1h30, since the check-out time was at 12 and we would leave to the airport at 13h30. We're talking about 3 people with 80 years old average age, with 3 heavy suitcases. We were told that there was no place to leave the luggage and that was it. I explained the situation. 3 old people, heavy luggage and 1:30 of waiting time that would be used to have lunch. Not the most convenient thing, carrying those heavy luggages from one place to the other. I suggested if the suitcases could be left inside of the apartment and we'd get it at 13h30 (so that the cleaning team could clean the apartment). Joana replied that she would have to speak with the reservations department but there was never a reply. We ended up doing what we suggested because if someone doesn't reply, it's because they agree, right?!
We didn't feel that service was their main goal. The funny think is that they have this platform, with everything so organized and loads of automatic messages, but then they forget how human interactions are needed and valued.
An Island Apart - abril 2024
Thank you for taking the time to share your detailed review. I am glad to hear that you appreciated the cleanliness of the apartment and the ocean view it offered.
I am sorry to hear about the issues you encountered during your stay. We apologize for the lack of toiletries upon your arrival and the inconveniences you experienced with luggage storage after your checkout. Your feedback is extremely valuable, and we will use it to review our processes and make necessary improvements.
We understand the importance of human interaction and prioritizing our guests' comfort. We regret that we may have missed the mark during your stay but rest assured, we take your comments seriously and will strive to provide a better experience for our future guests. Thank you once again for your valuable feedback.
Torsten W. - março 2024
Alemanha
so lala
Positive:
Es war eine normale Wohnung, nichts besonderes.
Negative:
Das Thema Sauberkeit hätte besser sein können. Bei Ankunft waren die Scheiben der Dusche verkalkt und die Lüfter im Bad verdreckt. Das WLAN hat in den hinteren Zimmer und defacto nicht mehr funktioniert.
An Island Apart - março 2024
Thank you for sharing your experience. We're glad to hear that you found the apartment to be satisfactory. We apologize for the issues you had with cleanliness and the WiFi. Your feedback is extremely valuable to us and we will make sure to address these issues in order to provide a better experience for future guests. We hope to have the opportunity to host you again and deliver a more positive stay.
Varughese J. - fevereiro 2024
Excellent holiday property
The property is highligy recomended. Ideal location, close to the water and Funchal. Clean and tidy apartment with all facilities a family of 5 needed. Staff were prompt in answering quries, the online system was easy to use too.
An Island Apart - maio 2024
Thank you so much for your glowing review! We are thrilled to hear that you had an excellent holiday at our property. It's great to know you found our location ideal and appreciated the cleanliness and facilities of the apartment. We also appreciate your positive feedback about our staff, especially Beatrice, and how easy you found our online system to use. Your recommendation means a lot to us at An Island Apart. We look forward to welcoming you and your family back for another stay in the future!
Could easily be a 5 star review with a few tweaks.
What we liked:
The location - the picture ma...
Could easily be a 5 star review with a few tweaks.
What we liked:
The location - the picture makes it look isolated but it's actually very well located for the sea front, Sao Martinho (cafes, shops, restaurants), and Funchal.
The apartment - we actually found it more impressive in person than in the pictures, the view is fantastic and you get a sunset over the sea every day. Stormy days are equally as impressive.
What we felt could be improved:
Check-in - we felt the communication was poor despite keeping the host informed of our ETA, and accessing the property was unclear (the GPS location although accurate was unhelpful for accessing the property's compound).
Facilities - generally well equipped but it would really benefit from a few basic cleaning products (and a kitchen bin).
--
In summary, great apartment which would benefit from a few tweaks. On communication we did actually ask about staying for several weeks again in January but didn't hear back from the agency.
An Island Apart - dezembro 2023
Hello Jack,
Thank you for your valuable feedback. We greatly appreciate it. We are delighted to hear that you had a memorable stay with us. You are always welcome at our properties and we look forward to see you again in the future.
As for the contact, you can check the availability with us :)
Best regards,
An Island Apart
Christian F. - novembro 2023
Séjour à Praia Formosa
Une superbe expérience.
La situation géographique de l'appartement appréciable, car plage accessible à pied.
L'accès aux commerces très facile, mais un peu éloigné sans voiture.
La vue sur le littoral exceptionnelle.
Notre séjour ne nous a laissé que de très bons souvenirs.
Le retour à l'appartement chaque soir était très apprécié, le bruit des vagues berçant nos soirées.
An Island Apart - novembro 2023
Hello Christian your positive feedback is greatly appreciated, and we're pleased that you had a comfortable stay with us. You're invited to return at any time, and we eagerly await your next visit.
Christian F. - novembro 2023
We spent a very nice time in this flat. we could appreciate the formose praia proximity And the f...
We spent a very nice time in this flat. we could appreciate the formose praia proximity And the facilities (supermarket-acces to the ER101). Thanks a lot.
An Island Apart - novembro 2023
Hello Christian,
Thank you for your kind words and we are delighted to know that you enjoyed your stay. Our doors are always open to welcome you back and we hope to have the pleasure of hosting you again soon. :)
